In 2011 I got a 143€ reimbursement from Dell for an E6420 laptop that I had bought for 910€.
Maybe I got lucky but I called the customer service, told the lady I did not agree with the Windows license terms, fully ready to argue my case and she just went "oh, ok, let me just edit a new invoice and wire you the money for Windows plus the Antivirus plus etc.".
Which was extra nice because I had no idea I was in fact charged for the bloatware, but I still got ~50€ for it on top of the OS license price.
This being 15 years ago it feels like a forever unsolved issue. My opinion remains the same, that a personal computer should not be tied to a specific OS. But now with smartphones the hardware/software (de)coupling situation seems even worse.
blaze33
I also raised an eyebrow at "the vast majority of laptops are only sold with a specific proprietary operating system: Microsoft Windows", but after looking at some estimates it seems legit. Probably only about 1 in 10 laptops is a Mac. Software developers really just live in a different world than normal people.
It got me thinking though: what is a laptop? People probably count Chromebooks, and that seems fair. Is a SteamDeck a laptop? Is an iPad with a keyboard case a laptop? Is a Microsoft Surface Pro a laptop when it has its keyboard attached?
neallindsay
Seems like it makes a lot more sense to buy a computer without Windows preinstalled.
> Device manufacturers and vendors should not impose an operating system or software on consumers
This is not a reasonable expectation.
Hardware needs software to work, and software runs on an operating system. You can't expect every vendor in the work of every kind of product you can buy to offer you a slightly different version than you would like to buy.
gwbas1c
I was part of an event called "Windows Refund Day" in 1999 (I think) to draw attention to this issue. We had a march to a Microsoft office to ask for refunds (unsuccessfully). It was fun, but it's 27 years later and it's still a problem.
Better yet, take your business directly to System 76, Star Labs, Framework, or other FOSS/H-friendly vendors, that give you choices:
https://trustworthy.technology/status.html
mixmastamyk
This is great. It tells you how many manufacturers make it easy and difficult to get refunds. ASUS is the most specific one, albeit their refund range is between 9 and 65 EUR. Great work.
vkaku
I switched two of my PCs over to Linux Mint last week. The automatic driver support is shockingly good compared to when I last installed Linux on a PC (almost 20 years ago). It even found a driver for the random no-name USB wireless receiver I bought on Amazon, whereas I had to install that driver manually on Windows.
Part of my motivation was that one of the machines was still on Windows 7, but more than anything it was the incessant push to associate my OS account with an online Microsoft account, and the cramming of Copilot into everything, that have left a bad taste in my mouth.
AnodicElegy
It's unfair that apple gets an easy pass on this, as well as any mobile device.
haute_cuisine
The real culprit is Microsoft's licensing which gives PC manufacturers a "discount" when they install Windows on all their computers. As soon as they deliver machines without it they lose the discount on all the Windows machines they sell.
This should be challenged in court and prohibited by law. But so far, no computer manufacturer has dared to do so for fear of losing the ability to sell their computers with Windows pre-installed.
hn_submit
Looks like this is Italy-only.
I’m pretty sure (though I have no record of it) that I asked ASUS Australia through their online channels before I bought my current laptop six years ago, and they said no. I never tried following it up more closely. In truth at that stage I didn’t mind having a Windows license, it was convenient for testing certain things occasionally. But I haven’t booted into it for at least three years now other than a couple of times to verify that the keyboard problems are hardware, not software.
comments (10)
Maybe I got lucky but I called the customer service, told the lady I did not agree with the Windows license terms, fully ready to argue my case and she just went "oh, ok, let me just edit a new invoice and wire you the money for Windows plus the Antivirus plus etc.".
Which was extra nice because I had no idea I was in fact charged for the bloatware, but I still got ~50€ for it on top of the OS license price.
This being 15 years ago it feels like a forever unsolved issue. My opinion remains the same, that a personal computer should not be tied to a specific OS. But now with smartphones the hardware/software (de)coupling situation seems even worse.
blaze33
It got me thinking though: what is a laptop? People probably count Chromebooks, and that seems fair. Is a SteamDeck a laptop? Is an iPad with a keyboard case a laptop? Is a Microsoft Surface Pro a laptop when it has its keyboard attached?
neallindsay
> Device manufacturers and vendors should not impose an operating system or software on consumers
This is not a reasonable expectation.
Hardware needs software to work, and software runs on an operating system. You can't expect every vendor in the work of every kind of product you can buy to offer you a slightly different version than you would like to buy.
gwbas1c
Edit: it's covered on Wikipedia at https://en.wikipedia.org/wiki/Windows_Refund_Day
schoen
mixmastamyk
vkaku
Part of my motivation was that one of the machines was still on Windows 7, but more than anything it was the incessant push to associate my OS account with an online Microsoft account, and the cramming of Copilot into everything, that have left a bad taste in my mouth.
AnodicElegy
haute_cuisine
This should be challenged in court and prohibited by law. But so far, no computer manufacturer has dared to do so for fear of losing the ability to sell their computers with Windows pre-installed.
hn_submit
I’m pretty sure (though I have no record of it) that I asked ASUS Australia through their online channels before I bought my current laptop six years ago, and they said no. I never tried following it up more closely. In truth at that stage I didn’t mind having a Windows license, it was convenient for testing certain things occasionally. But I haven’t booted into it for at least three years now other than a couple of times to verify that the keyboard problems are hardware, not software.
chrismorgan