If your business plan requires you to capitalize on more than 98% of the market, it's already a failure. It'll never happen.
As always, it's an "it depends" situation. If your userbase is largely luddites, then maybe you need to support 10+ year old browsers that can't be updated. Otherwise, you can probably just worry about people who are using computers new enough to actually update their browser once a year or better.
The tradeoff is code complexity and engineering time, vs having a larger market. And that's going to be an individual situation for every company.
wccrawford
While I agree with the general sentiment, the problem here isn't developers not being familiar with statistics, it's the simple fact all of this is profit driven most of the time.
I tried to purchase tickets for an event last week. I had to go through Ticketmaster as it was the only official way. They forced me to verify my account using a phone number, but whoever they were using for messages wasn't able to deliver a code to my number. I tried a few numbers from our household and they all failed.
Searching for this issue yielded a bunch of results, so it was definitely a known issue, but there wasn't anything I could do, really. To them, it's simple math. Another SMS provider that covers my (tiny EU) country might be more expensive. They might be avoiding scammers that used my mobile operator in the past. Whatever it is, it would probably cost them more than they lose in ticket sales.
Without some government entity to force them, they don't give a shit about me being able to see an event.
MatekCopatek
After Christmas this year, I removed the tree from our living room, and in the process of being moved, it shed of needles everywhere. I swept them up, but I missed a few areas on my first pass. So I did a second pass, but when I looked again, I saw there were still a handful left. It struck me how removing >99% of the needles was nowhere near acceptable! Lots of cleaning jobs are like this, I suppose, because even a tiny mess can be visually distinct. In fact, as you approach 100%, the remaining mess stands out more.
nemo1618
The broader point is that percentages can be misleading, and are often because of that. It makes things sound better. But usually, the more accurate thing to do is use odds-notation ("1 in 50" instead of 98%). Percentages have a kind of singularity at the edges, where small numerical changes have massive real effects. Going from a success rate of 98% to 99% doesn't sound like much, but that's failing 1 in 50 vs 1 in 100. You've doubled the efficacy.
phailhaus
Reminds me of the Meat Loaf song “Two Out of Three Ain’t Bad” which was released in Japan as 66%の誘惑 “66% is Good Enough” etc https://www.discogs.com/release/8303076
msephton
Reminds me of statistic where most customers already stop going to a particular supermarket if it stops carrying a handful of the items they want to buy
It may sound like a small deal to not carry one brand of chocolate paste but if some customers then also don't buy the 12 other groceries they need at your shop, it doesn't really matter that it's only 2% of products that were discontinued. Supermarket products are so stable not because nobody ever makes anything new but because changing a small percentage frustrates customers
If I can't order from some website, I stop trying. Maybe next week the ESR browser gets an update and it works again but by then I'm not clicking those links in the search results
Aachen
I think there are broadly two types of problems - ones where you get partial credit, and ones where you don't. The restaurant example is one where you don't get partial credit - 98% of food being safe isn't enough, it's all or nothing. Paying your employees - all or nothing, you miss a paycheck once, it's a huge problem.
CSS on a website, however, you CAN get partial credit (to an extent). It may not be perfect, but it's at least theoretically still providing some value partially.
I think knowing what kind of problem you're facing is really important when it comes to measuring percentage of "complete".
maderalabs
Part of the problem is The US Government (and UK Government) use the "2% rule" on their websites and only officially support 98%.
I mentioned 3 years ago that Firefox at 2.2% is dangerously close the being unsupported on government websites, and at this point it's now at 1.9%.
https://analytics.usa.gov/ says "There were 1.66 billion sessions in the last 30 days." - so 2% is 33 million sessions if I did my math right.
collinmanderson
There's likely always a line somewhere where effort becomes way out of proportion compared to getting that last mile effort.
Arguably, if you only have a website, that won't work for anyone without access to the Internet. So then you should have a physical presence in each of those people's location, and arguably you shouldn't provide any improvements that give me more than physical presence does, so you should not have the website in the first place, since people without the Internet can't use it or you have to keep your website without any improvements over the physical office.
If you only have a website, arguably 2+ billion people currently wouldn't be able to access it.
And it seems odd to bring 150 mil people as an example, when the baseline should be at least 2+ billion with website only.
mewpmewp2
Its hard to find these stats now (need to use Android Studio), but about 10% of android users are on Android v9 and below. Android 9 support was recently discontinued by Chromium, such that they cannot update past Chromium 138.
So, 10% of android users dont have web features beyond, at best, June 2025.
caniuse.com does not track this - they lump all Chrome for android together in the latest version.
This is painful as someone who wants to make use of some very useful, powerful new features, but is targeting people who are most likely to have old, slow, not-updated devices...
comments (10)
If your business plan requires you to capitalize on more than 98% of the market, it's already a failure. It'll never happen.
As always, it's an "it depends" situation. If your userbase is largely luddites, then maybe you need to support 10+ year old browsers that can't be updated. Otherwise, you can probably just worry about people who are using computers new enough to actually update their browser once a year or better.
The tradeoff is code complexity and engineering time, vs having a larger market. And that's going to be an individual situation for every company.
wccrawford
I tried to purchase tickets for an event last week. I had to go through Ticketmaster as it was the only official way. They forced me to verify my account using a phone number, but whoever they were using for messages wasn't able to deliver a code to my number. I tried a few numbers from our household and they all failed.
Searching for this issue yielded a bunch of results, so it was definitely a known issue, but there wasn't anything I could do, really. To them, it's simple math. Another SMS provider that covers my (tiny EU) country might be more expensive. They might be avoiding scammers that used my mobile operator in the past. Whatever it is, it would probably cost them more than they lose in ticket sales.
Without some government entity to force them, they don't give a shit about me being able to see an event.
MatekCopatek
nemo1618
phailhaus
msephton
It may sound like a small deal to not carry one brand of chocolate paste but if some customers then also don't buy the 12 other groceries they need at your shop, it doesn't really matter that it's only 2% of products that were discontinued. Supermarket products are so stable not because nobody ever makes anything new but because changing a small percentage frustrates customers
If I can't order from some website, I stop trying. Maybe next week the ESR browser gets an update and it works again but by then I'm not clicking those links in the search results
Aachen
CSS on a website, however, you CAN get partial credit (to an extent). It may not be perfect, but it's at least theoretically still providing some value partially.
I think knowing what kind of problem you're facing is really important when it comes to measuring percentage of "complete".
maderalabs
I mentioned 3 years ago that Firefox at 2.2% is dangerously close the being unsupported on government websites, and at this point it's now at 1.9%.
https://news.ycombinator.com/item?id=36776603
https://analytics.usa.gov/ says "There were 1.66 billion sessions in the last 30 days." - so 2% is 33 million sessions if I did my math right.
collinmanderson
Arguably, if you only have a website, that won't work for anyone without access to the Internet. So then you should have a physical presence in each of those people's location, and arguably you shouldn't provide any improvements that give me more than physical presence does, so you should not have the website in the first place, since people without the Internet can't use it or you have to keep your website without any improvements over the physical office.
If you only have a website, arguably 2+ billion people currently wouldn't be able to access it.
And it seems odd to bring 150 mil people as an example, when the baseline should be at least 2+ billion with website only.
mewpmewp2
So, 10% of android users dont have web features beyond, at best, June 2025.
caniuse.com does not track this - they lump all Chrome for android together in the latest version.
This is painful as someone who wants to make use of some very useful, powerful new features, but is targeting people who are most likely to have old, slow, not-updated devices...
nchmy